A&F Luxury Wheels

Terms & Conditions

Terms & Conditions (A & F Luxury Wheels LTD)

Bookings:

  • Passengers must provide an active and correct email address whilst booking a journey. All booking correspondence will be sent to the passenger by email.
  • Phone bookings are recorded to ensure the accuracy of the collected booking information. Passengers will be held liable for any wrong information provided.

Vehicle:

  • Passengers are responsible for choosing the specific vehicle.
  • Failure to provide the correct number of passengers and luggage or booking an incorrect vehicle size means the driver has the right to refuse to accept the passengers and to collect the quoted fare (full amount).
  • If the desired vehicle is unavailable, a larger vehicle will be provided at no extra cost to the passenger.
  • We currently do not offer vehicles that have wheelchair accessibility, regardless of size. However, foldable wheelchairs, walkers and dismantle scooters are acceptably considered as an additional charge.
  • Passengers are responsible for informing us at least 24 hours before the confirmed time if there will be a change to their booking information.

Pick Up Guidelines - Airport pickups:

The driver will meet the passenger holding a name board for easy recognition. Our airport meeting points will be directed over the phone or email, depending on which terminal or airport you are arriving. Passengers must provide the following information during booking:

  • FLIGHT TIME: Scheduled landing time
  • PICK UP TIME: The desired time you want your driver to meet you. This can be different from your FLIGHT LANDING TIME; we recommend considering adding the extra time from your flight landing time to your pickup time: It is the responsibility of the passenger to select the correct pick-up time when booking.
  • Flight Delays: The driver will track your flight for delays or early landings. Your transfer booking fee also included 60 minutes free complimentary waiting time, for delayed flights. The passenger's requested pick-up time will automatically be adjusted to the actual flight landing time.

Booking Cancellation & Refunds

  • We will accept any cancellation as long as 24 hours' notice is provided free of charge. All cancellations requests must be made via our email reservation@afluxurywheels.co.uk to which you will receive a cancellation confirmation by us.
  • If you do not receive a cancellation email from us within 1 hour, then we have not received your cancellation request. In this case, please call us on 07459171419.
  • Failure to provide the correct booking information, such as the incorrect transfer date or the wrong flight number, is considered non-refundable.
  • Passengers leaving the designated pickup point without informing the company is considered non-refundable.
  • We will NOT issue any refund If:
    • The passenger does not show up for pre-paid journeys.
    • Cancellation requests less than 24 hours before journey time.

Changing of Booking Details

  • We will accept any booking changes as long as 24 hours' notice is provided free of charge. All booking change requests must be made via our email reservation@afluxurywheels.co.uk to which you will receive a booking change confirmation by us.
  • If you do not receive confirmation email from us within 1 hour, then we have not received your change request. In this case, please call us on 07459171419.
  • For any changes less than 24 hours of booking will be subject to an additional charge.
  • If the booking confirmation is not received by the passenger due to technical fault and the driver was dispatched, it will be considered as a "NO SHOW" and the passenger will be asked to pay the full amount of the quoted price.

Routes:

  • The driver will plan the route taking into consideration the traffic, time, road closures, diversions, and other contributing factors at the time of pickup.
  • If the driver cannot access a location due to restrictions such as bus lanes, road closures, pedestrian-only roads as an example, then the passenger will be dropped off at the closest possible location.
  • If a pickup location has restrictions, the passenger must notify the company so that an appropriate pickup point can be assigned. If this is not communicated in advance, then you will be advised on the day of the journey of the best possible location for collection.

Liabilities:

  • The company cannot be held liable for any financial losses, missed flights, trains, ship, or meetings because the vehicle did not arrive for pickup or reach the drop-off on time due to adverse weather, vehicle breakdown, traffic conditions, road traffic accidents, road closures, restricted access areas and event destruction.
  • The phone number provided at the time of booking must be active for communication between Operating Centre/Driver with the passenger. If the phone is unavailable or incorrect or passenger does not answer then the company has no liability.
  • Passengers will be held liable for any wrong booking information.
  • Passengers will be charged a minimum amount of £99 for vomiting or making the vehicle dirty depending on the severity and be liable for any loss of earnings with follow-on jobs.

Travelling with Pets:

  • Passengers must inform the company at the time of booking if travelling with any pets. Pets must be kept in a secure cage that has a secured litter tray to avoid any stains or damages to the car surfaces and interior.
  • For any damages caused by pets including fouling or staining of the vehicle, the passenger will be charged a minimum amount of £99 depending on the severity and be liable for any loss of earnings with follow-on jobs.
  • Any severe damages such as scratches to the vehicle interiors will be assessed based on the damage caused.
  • It is the owner's responsibility to get their pets in and out of the vehicle. They must ensure that all pets are supervised and behave appropriately throughout the journey. If the pet is found to be threatening or aggressive, the driver has the right to refuse to complete the journey and the passenger will be asked to pay the full amount of the quoted price.

Non-solicitation of Personnel:

  • Passengers are NOT permitted to make a booking through the driver. The company is not responsible for any liability regarding the transfer, and the driver's private hire and reward insurance will not cover any claims.

Others:

  • All vehicles are non-smoking.
  • The driver has the right to refuse to pick up any passenger who behaves in a disorderly, threatening, or abusive Racist or Sexist manner. In such a scenario, the passenger will be required to pay the full amount of the quoted price.
  • Food and drinks are not permitted to be consumed in the vehicle without the driver's agreement. Consumables with strong odor are forbidden. Passengers will be charged an additional £50 for spills, dropped crumbs, litter and stains. Other damages which are more severe will be assessed and charged accordingly.
  • Drivers are permitted to stop every 2.5 hours for 15 minutes at a service point for refreshment and to refuel the vehicles during long journeys.
  • Passengers must carry, load, and unload their luggage to and from the vehicle. Drivers may help as a goodwill gesture on request, but they are not required to do so.
  • Passengers must ensure that their belongings are not left behind or lost. The company or driver will not accept any liability for loss or damages to belongings during this process.
  • Passengers must be able to get into and out of the vehicle unaided. The company/driver will not accept any liability for injuries caused during this process.
  • In case of items left behind, the company will assist in return but does not accept liability for damages during re-delivery.
  • Tips can be paid to the driver in cash or in advance during booking and will be passed on to your driver.

Complaints:

We take any complaint very seriously. Any complaint regarding service should be raised in writing with our office, preferably via email. All complaints must be submitted within 30 days of the event.